FAQ

As an online retailer, we utilize collection depots to store all products available through our website. These facilities do not feature showrooms and are not retail outlets; thus, it is not possible to purchase, view, or discuss the products on-site.

All orders and enquiries should be made through our user-friendly online platform.

In Australia, pool fence regulations follow the AS 1926.1-2012 standard, but they vary by state. Check your local government regulation website before buying a fence to ensure compliance with local and state standards.

RULES FOR POOLS

SWIMMING POOL & SPA SAFETY BARRIER REQUIREMENTS IN WA

SWIMMING POOL ASSOCIATION INFORMATION

** it is the purchasers responsibility to ensure their pool fencing meets the current laws**

We do not provide a measuring and quote service. However, we can assist you with your requirements if you send in a drawing with detailed information and your fencing choices. Please use our contact form or email us directly at sales@diyfencingwa.com.au.

Absolutely, we will provide you with a quote for the freight cost first. Should you choose to cancel the order based on the quoted price, a full refund will be issued. However, we recommend that you obtain your own quote as it may offer a more competitive rate.  

As with any online store, orders must be placed via our website. Each order will then undergo a process that includes picking the items and arranging for delivery or collection. Depending on the volume of orders ahead of yours and the time of day your order is placed, we like to allow 24 hours. Nonetheless, we strive to make products available as promptly as possible.